Refund and Returns Policy
Effective Date: January 2025
At Titan Tonics, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
- Products must be returned within 30 days of purchase.
- Items must be unopened, unused, and in their original packaging.
2. Non-Returnable Items
- Opened or used products.
- Gift cards and promotional items.
3. How to Initiate a Return
- Step 1: Email us at [email protected] with your order number and reason for return.
- Step 2: Ship the product to the following address:
Titan Tonics Returns
250 Broadway, Elmwood Park, New Jersey - Step 3: Once we receive the product, we’ll process your refund or exchange.
4. Refunds
- Refunds will be issued to your original payment method within 7–10 business days after receiving the returned product.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
5. Exchanges
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We’ll arrange for an exchange at no additional cost.
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: [email protected]
Address: 250 Broadway, Elmwood Park, New Jersey